Privacy Policy

Effective Date: April 12, 2026

ProfitAware ("we," "us," or "our") is committed to protecting the privacy of Shopify merchants who install and use our application. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

When you install ProfitAware, we access the following information from your Shopify store:

• Product data: Product titles, SKUs, prices, and inventory status — used solely to populate your profitability dashboard.

• Store information: Your store domain and access credentials (OAuth token) — used to authenticate API requests to your store.

• Billing information: Subscription status managed through Shopify's Billing API. We do not store payment card details.

2. How We Use Your Information

We use the information collected exclusively to provide and improve the ProfitAware service:

• To import your product catalog and display per-SKU profitability calculations.

• To authenticate your connection to Shopify and maintain secure access.

• To manage your subscription status and enforce plan-based feature access.

• To respond to support requests and improve application reliability.

3. Data We Do Not Collect

We do not collect:

• Customer personal information (names, email addresses, order history, or payment details of your customers).

• Financial account information beyond subscription status.

• Behavioral tracking data, analytics, or cookies for advertising purposes.

4. Data Sharing and Third Parties

We do not sell, rent, trade, or otherwise share your data with third parties for marketing or commercial purposes. We will never sell your data.

We use the following third-party services to operate ProfitAware:

• Shopify: For authentication, billing, and product data access via the Shopify API.

• Base44: Our application hosting and backend infrastructure provider. Data processed through Base44 is subject to their security and privacy standards.

5. Data Storage and Security

Your store access token and subscription status are stored securely in our database. We implement industry-standard security practices including encrypted storage and access controls. We retain your data only as long as your account is active or as needed to provide the service.

6. Data Retention and Deletion

When you uninstall ProfitAware from your Shopify store:

• Your store access token is invalidated.

• Your store connection record is flagged for deletion in accordance with Shopify's GDPR compliance webhook requirements.

• No customer personal data is retained because we do not collect it.

To request complete deletion of your data, contact us at profitaware@gmail.com.

7. GDPR and CCPA Compliance

We comply with Shopify's mandatory GDPR webhook requirements including customers/data_request, customers/redact, and shop/redact. If you are subject to GDPR or CCPA regulations, you have the right to request access to, correction of, or deletion of any personal data we hold about you. Contact us at profitaware@gmail.com to exercise these rights.

8. Children's Privacy

ProfitAware is intended for use by business owners and is not directed at children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the effective date at the top of this page. Continued use of ProfitAware after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: support@profitaware.io

• Website: https://profitaware.io

• Business: Carlsbad, California, United States